Garage CRM & Customer Retention

Don't let due work slip away. Bring MOTs, services and advisories back into your diary with targeted customer communication and reminders.

Engage (£39/month + VAT) or Lite (£69/month + VAT). Engage is our retention-only entry package. Move up to Lite when you need the broader set of workshop tools. Your records stay in TorqueOS when you move up a package.

Engage is not a full garage management system. It is focused on customer communication, MOT and service reminders, and making due work easier to see and follow up.

When you're ready to manage estimates, job cards and invoices, simply switch to Lite. You stay on the same TorqueOS system with the same data. Assisted migration from another provider into TorqueOS is assessed separately. Engage is not part of the 14-day trial; you can request a Start a 14-Day Free Trial to try the broader set of workshop tools, with setup arranged by our team.

What this part of the workshop needs

MOT & Service Reminders

Keep due dates visible and support timely customer reminders. Messaging configuration and volume are confirmed separately.

Advisories & Due Work Follow-ups

Track advisories from previous visits and remind customers when the work needs addressing.

Customer Communication

Keep basic customer follow-up connected to the customer and vehicle record.

Grow on TorqueOS

Start with Engage for £39/month. When you need digital job cards and invoicing, activate Lite without moving systems.

Ask about Engage

Ask how Engage handles MOT and service reminders, customer communication and follow-up.

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TorqueOS is available now. Start with what you need and add more as your workshop grows. Engage (£39/month) is retention-only; Lite (£69/month) is for a small garage; Workshop (£129/month) is for team control; and Complete (from £199/month) is for the whole operation. Multi-site plans are tailored; extras are scoped separately. See full pricing.

Planning the next customer visit

Customer retention can sit alongside day-to-day garage management software. Reaching out about upcoming MOTs and annual services gives customers a chance to book the work they need.

Good customer follow-up connects previous visits to future bookings. When a reminder goes out and a customer calls to book, the work can be recorded in your workshop diary. Tracking advisories helps you follow up on deferred work at the right time.

Engage vs. Lite

It is important to understand the difference in our packages. The Engage package is focused solely on customer communication and reminders—it is not a full operational system. If you need estimates, job cards, and invoicing, you require the Lite package.

All TorqueOS package features are available now. Messaging allowances and any separately charged communication services are shown in the package details. For MOT and service due dates, see the dedicated MOT reminder software page; for the broader operational system, start with garage management software.

Bringing your data with you

If you want to start messaging past customers, you need to bring your existing customer list with you. Switching garage management software or just porting a list over is something we assess individually. We keep our tools sharply defined, with transparent pricing for every size of operation.