Workshop Performance
If a technician is in the building for 40 hours a week, how many of those hours end up on a customer invoice? Seeing where work waits can help you decide what to fix in the working day.
Separate how time is spent from how quickly work moves. It helps you ask whether a delay is down to a blocked job, a handover or the work itself.
Keeping techs on jobs, not doing admin.
Speed and skill in executing the repair.
See how workshop time turns into completed, billed work.
These are illustrative measures, not universal targets: compare like-for-like hours and agree what counts as attended, worked and sold time in your own workshop.
When efficiency drops, it is worth checking what is holding the work up before assuming the technician needs to work faster.
The software should keep track of each job so technicians do not have to. TorqueOS shows a job's status, making it clear when a technician is held up by something outside their control. As part of garage management software, that job record connects technician assignments with the wider customer and workshop process.
Rather than micro-managing clock times, use job status to see which vehicles are waiting for parts, authorisation or a handover. Workshop and reporting views are available across TorqueOS packages.
Start a 14-Day Free Trial to see how the team can follow each job. Our team arranges access manually for the live Workshop package.
Straight answers
Straightforward answers about tracking and improving workshop labour metrics.
Labour utilisation compares worked hours with attended hours. Technician efficiency compares sold hours with the time spent completing that work. Workshops should define both measures consistently before comparing people or periods.
Parts delays, unapproved additional work, unclear job-card information, interruptions and poor handovers can all reduce productive time without reflecting a technician's skill.
TorqueOS brings job status, next steps, responsibility and technician assignment into view. Package details show which features are included with Engage, Lite, Workshop and Complete—all available now.
See how TorqueOS helps keep technicians on the tools and jobs moving forward.